Sensory Branding: It Makes (Five) Senses
Most marketing plans appeal to only two senses: sight and hearing. How come almost all marketing and brand building concentrate on two senses when we know appealing to all five is likely to double brand awareness and strengthen the impression a brand leaves on its audience?
Several surveys document our olfactory sense as probably the most impressionable and responsive of the five senses. Smells invoke memories and appeal directly to feelings without first being filtered and analyzed by the brain, which is how the remaining four senses are processed. We all recognize and are emotionally stimulated by, say, the scent of freshly cut grass or the perfume of roses, smell of rain hitting the dust.
Let's not forget hearing and touch. Sound evokes memory and emotion. A hit song from your youth brings back the excitement and anxiety of your teens. AOL stepped up to the plate by using a voice familiar to many young Web users. Brittney fans discovered they can hear their idol not only when experiencing CDs and videos but also when launching AOL. Brittney lets you know, "You've got mail."
Touch? One major reason online clothes shopping never took off is -- you guessed it -- people couldn't touch the product. Amazon avoided this problem because people don't attach so much importance to the feel of a book as they do to its content. Clothes, on the other hand, must be felt and tried on for size, color, texture, and so on. Physical proximity to product is elemental to purchase decisions. Shopping behavior depends on it.
The only example of integrated sensory marketing I'm aware of comes from Singapore Airlines. The airline has demonstrated an understanding of the psychological importance of the senses in establishing and maintaining customer impressions. By appealing to all senses (music, fragrance, manner, and demeanor mingle in the cabin to evoke the airline's image), the airline has created a branded flying experience.
So how can one appeal to all five senses on the Internet? Well, you can't get them all. But you can optimize the tools available to you, one of the most neglected being sound. Why do you reckon you hear that familiar sound of fizzing Coke being poured into an ice-filled glass when you visit the Coca-Cola website. Meaningful sound is a cheap but very effective way of appealing to another of your visitor's senses and of powerfully enhancing your brand's message.
Opportunity is beckoning for our marketers. They should not miss the bus.
Most marketing plans appeal to only two senses: sight and hearing. How come almost all marketing and brand building concentrate on two senses when we know appealing to all five is likely to double brand awareness and strengthen the impression a brand leaves on its audience?
Several surveys document our olfactory sense as probably the most impressionable and responsive of the five senses. Smells invoke memories and appeal directly to feelings without first being filtered and analyzed by the brain, which is how the remaining four senses are processed. We all recognize and are emotionally stimulated by, say, the scent of freshly cut grass or the perfume of roses, smell of rain hitting the dust.
Let's not forget hearing and touch. Sound evokes memory and emotion. A hit song from your youth brings back the excitement and anxiety of your teens. AOL stepped up to the plate by using a voice familiar to many young Web users. Brittney fans discovered they can hear their idol not only when experiencing CDs and videos but also when launching AOL. Brittney lets you know, "You've got mail."
Touch? One major reason online clothes shopping never took off is -- you guessed it -- people couldn't touch the product. Amazon avoided this problem because people don't attach so much importance to the feel of a book as they do to its content. Clothes, on the other hand, must be felt and tried on for size, color, texture, and so on. Physical proximity to product is elemental to purchase decisions. Shopping behavior depends on it.
The only example of integrated sensory marketing I'm aware of comes from Singapore Airlines. The airline has demonstrated an understanding of the psychological importance of the senses in establishing and maintaining customer impressions. By appealing to all senses (music, fragrance, manner, and demeanor mingle in the cabin to evoke the airline's image), the airline has created a branded flying experience.
So how can one appeal to all five senses on the Internet? Well, you can't get them all. But you can optimize the tools available to you, one of the most neglected being sound. Why do you reckon you hear that familiar sound of fizzing Coke being poured into an ice-filled glass when you visit the Coca-Cola website. Meaningful sound is a cheap but very effective way of appealing to another of your visitor's senses and of powerfully enhancing your brand's message.
Opportunity is beckoning for our marketers. They should not miss the bus.